If you're facing issues while completing the selfie verification step during your KYC process, this is often due to camera permission settings on your device.
Here’s how to fix it:
Check Camera Permissions:
Go to your device Settings.
Navigate to the App Permissions section.
Locate the Delta Exchange app and ensure that Camera Access is enabled.
Without this permission, the selfie feature cannot function properly.
Retry the Verification:
Once camera permission is granted, return to the Delta Exchange app.
Reattempt the selfie verification by clicking on the prompt provided.
Still facing issues?
If the issue persists even after ensuring that camera access is granted:
Please raise a support ticket via our Help Center.
While submitting your request, select:
Category: KYC
Sub-Category: Selfie Verification
This ensures your issue is correctly routed and handled without delay.
If you need further assistance, feel free to contact our support team by raising a support ticket We're here to help you complete your verification smoothly.
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