How to Fix Common Login Issues

For a secure login experience, we strongly recommend accessing Delta Exchange India only through our official website. 

 https://www.delta.exchange/app/login

Steps:

1. Go to the official login page.
   
   

2. Enter your registered email ID and password.
   
   

3. Enter your 2FA code (if enabled).
   
   

4. Click Login.
   
   

Tip: Avoid logging in from unofficial links or third-party websites to ensure account safety.

Common Login Errors and Their Solutions

1. “Something Went Wrong” Error

This usually happens due to temporary technical issues or unstable internet.
 Steps to Fix:

• Refresh the page and try again.
  
  

• Clear your browser cache and cookies.
  
  

• Try logging in from a different browser (Chrome/Firefox recommended) or device.
  
  

• Ensure you are connected to a stable internet network.
  
  

2. “User Not Found” Error

This error occurs when login details entered do not match any registered account.
 Steps to Fix:

• Please enter the email address you used while creating your account on Delta Exchange India.
  
  

• If you’re unsure, search your email inbox for any registration or KYC emails from Delta Exchange.
  
  

• If you used Google/Apple login earlier, ensure you’re using the same option again.
  
  

• If your account is deleted or deactivated, you will need to reactivate it before logging in.
  
  

3. Auto Logout / Frequent Logout

 If you experience unexpected logout issues.

Steps to Fix:

• Ensure your app/browser is updated to the latest version.
  
  

• Clear cache and re-login.
  
  

• Check if you’re logged in from multiple devices — security protocols may auto-logout sessions.
  
  

• Check Safe Mode setting:
  
  

  1. Go to Profile → Security.
     
     

  2. Ensure that Safe Mode is turned off.
     
     

  3. Once disabled, re-login and check if the issue is resolved.
     
     

• If the problem continues, uninstall and reinstall the app.

4. Forgot Email ID or Password

If you cannot remember your login credentials:

• On the login page, click Forgot Password and follow the steps to reset via your registered email.
  

Still Facing Issues?

If you continue to face login errors even after troubleshooting:

1. Take a screenshot or screen recording of the error.
   
   

2. Raise a support ticket here: Delta Support Ticket.
   
   

Our team will investigate and assist you further.